Error when Activating New License


#1

I just purchased a license after the 7-day trial. After entering my email and license number into the “Activate TaskPaper” dialog and clicking “Activate License” I get “Sorry, Unspecified error”.

The first time this appeared the application had populated the email and license fields automatically.

I uninstalled the trial application along with deleting folders in Application Support, Caches, and the preferences files. I downloaded a new installer from the link that was included with my new license. Same response. “Sorry, Unspecified error”.

Any thoughts?


#2

Hum… sorry for the trouble. I’m not sure what the issue is. Did you have an active internet connection? Or even if you had an active connection there might have been a problem on the Paddle (the company that does my payment/license manager stuff) server.

I guess my first thought is please try again now that some time has passed and the issue might resolve self. If that doesn’t work I think next step is to contact Paddle support. (Also keep me in the loop please)


#3

I just tried it again and it worked this time. Perhaps there was a delay at Paddle in updating their DB with the purchase. All good now though. Thanks!!!