Can't activate licence - taskpaper 3?


#1

Hi! I’ve installed taskpaper 3 on a new mac, but can’t seem to get the licence code to activate properly (it’s giving me a popup “error” message only. Could you please check my email to see what the problem could possibly be?

Thanks in advance!


#2

I’m also having this problem.


#3

@dvan @ats Please email me your license keys and I can fix the problem.


#5

Hi Jesse -

Just upgraded to 3.8.2 and got asked to reregister. Put in activation key and got:
“We were unable to complete the license activation of the requested product.”
Any guidance for how I can proceed?
Thanks!


#6

I just looked up your license through your forum email… if you try to register again it should work now. I’ve increased the number of allowed activations.


#7

Same here - IIRC, I obtained my license key during the TaskPaper 3 beta - it certainly looks like a TP 3 key and it used to work, until I started using TaskPaper again recently (without even updating it).
Not sure whether I last used it before or after switching hardware before that, though…
My license is under my forum email.


#8

It should work now if you try again.


#9

I’m having the same issue (just got a new laptop). Could you fix it for me?

By the way, the FAQs say to contact Paddle about this, but the link is a dead end and there’s no mention of Taskpaper on their website to get support.


#10

Sorry, it should work now.


#11

I’ve been having trouble because every time there is an update, I have to re-activate my license key - very annoying, not to mention a time suck (finding it, copying it in, by then I’ve lost my momentum). Is this a bug and how many updates before I’ve reached my activation limit?
Thanks for the help!


#12

You are talking about every TaskPaper update? Computer updates it’s expected. TaskPaper updates it’s generally not expected that you will need to re-enter your key.

Unfortunately when the TaskPaper 3.8.2 update came out it did require that you re-enter your key. Generally it’s not something that should happen each time though. And if you do run out of activations just email me (jesse@hogbaysoftware.com) and I can fix.


#13

It seems like it’s been every time. I know I’ve had to ask for help a couple of times before. At least this time I know where it was stored :wink:
Thanks Jesse!